Reference

Terms and Conditions That Govern Your sattle Account

These terms set out the rules that apply when you open and use your sattle account, including how deposits via UPI, Paytm, and PhonePe are processed, what we…

Applies to all India accountsUPI, Paytm, PhonePe coveredJurisdiction-dependent accessUpdated terms notified by emailGoverned by applicable Indian law

Explore the lobby Read FAQ

What These Terms Cover and How They Apply

sattle Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions form a binding agreement between you and sattle the moment you create an account. They cover account registration, deposit and withdrawal handling via UPI, Paytm, and PhonePe, rules around game participation, and the circumstances under which we may suspend or close an

1
account. We may revise these terms periodically; when we do, we will notify you at the email address on your account at least seven days before changes take effect. Continued use of your account after that notice period means you accept the updated terms. If any
2
provision is found unenforceable under applicable Indian law, the remaining provisions continue in full force. These terms do not affect any rights you hold under Indian consumer protection legislation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have questions about any clause in these terms, want to flag a potential breach, or need to raise a formal dispute, our support team is available around the clock. You can contact us through live chat, email, or by using the in-account help form — all three routes connect to the same compliance-aware team trained on account and policy matters.

Team online

Live Chat

Start a live chat from any page inside your account. Our team responds in under two minutes during peak hours and can clarify any clause or condition in these terms on the spot.

Email Support

Send a detailed query to our support address and we will reply within 24 hours. Include your registered account ID so our team can pull up your account terms history without delay.

In-Account Help Form

Log in, head to the Help section, and submit a terms-related request through the form. Each submission is tagged and routed to our policy team, so nothing gets lost in a general queue.

HOW WE PROTECT YOU

Account Security, Data, and Your Rights Under These Terms

We handle your account data and security with a set of concrete practices described below.

Data Retention Policy

We retain your account data for the period required under applicable Indian law, typically five years after account closure. You may request a summary of the data we hold by contacting support; we respond within 30 days.

Cookie Use and Consent

Our site uses cookies to keep your session active and to remember preferences like language and payment method. You can manage cookie settings in your browser at any time; disabling session cookies will require you to log in each visit.

Account Security Practices

Passwords are hashed and never stored in plain text. We use two-factor authentication for withdrawals, and any login from an unrecognised device triggers an email alert to your registered address.

Withdrawal Verification Steps

Every withdrawal to UPI, Paytm, or PhonePe is verified against the account KYC documents on file. This check usually completes in minutes; larger amounts may take up to 24 hours for a manual compliance review.

Requesting Changes to Your Data

Under applicable Indian law you have the right to request correction of inaccurate personal data. Email our compliance team with the specific fields you want updated and we will confirm the change within 14 working days.

Whom to Contact for Policy Matters

Our designated compliance officer handles formal term disputes and data-related requests. Use the email address listed in the Help section of your account; all formal communications must be sent in writing for a recorded response.

Frequently Asked Questions About sattle Terms and Conditions

Below are the questions we receive most often about how these terms work, what they require from you, and how to exercise your rights. Each answer is specific to sattle accounts held by users in India where local law permits access.

They take effect the moment you complete account registration on sattle. By submitting your details and confirming your email, you confirm you have read the full terms and agree to be bound by them from that point forward.

We send a notification to your registered email address at least seven days before any change takes effect. The updated version is also published on this page with a revision date at the top so you can compare it against any prior version.

If you do not accept the revised terms, you should stop using your account and contact support to request closure before the change takes effect. Continued use of the account after the notice period constitutes acceptance of the updated conditions.

If we suspend your account for a terms breach, any balance remaining — including funds deposited via UPI, Paytm, or PhonePe — is held securely. Our compliance team reviews each case and returns funds where no breach is confirmed, typically within 10 working days.

Submit a written dispute through the in-account Help form or by email to our compliance officer. Include your account ID, the specific clause you believe was misapplied, and the outcome you are seeking. We respond in writing within 14 working days.

Access and eligibility depend on your local state law rather than your city. Whether you are based in Chennai, Kolkata, or anywhere else in India, the same account terms apply — but whether the service is available to you is determined by the laws of your state.

We retain account and transaction records for the period required under applicable Indian law, generally five years post-closure. You may request a copy of the data we hold at any time by contacting our compliance team in writing.

Terms and Conditions That Govern Your sattle Account

How to Reach Us About These Terms

Live Chat

Email Support

In-Account Help Form

Account Security, Data, and Your Rights Under These Terms

Data Retention Policy

Cookie Use and Consent

Account Security Practices

Withdrawal Verification Steps

Requesting Changes to Your Data

Whom to Contact for Policy Matters

Frequently Asked Questions About sattle Terms and Conditions

01 When do these terms and conditions come into effect for my account?

02 How will I know if the terms and conditions have been updated?

03 Can I use my account if I disagree with a change to the terms?

04 What happens to my UPI or Paytm deposit if my account is suspended?

05 How do I raise a formal dispute about a terms decision?

06 Do these terms apply differently depending on which Indian city I am in?

07 How long does sattle keep my personal data after I close my account?

Related Pages